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All of our furniture
products come with a one (1) year manufacturer's guarantee, covering
product replacement or repair only. If within one (1) year of
purchase, your product fails due to quality of craftsmanship, please
contact our Customer Service Department immediately.
Guarantee
Exclusions
Normal shrinkage, swelling, hairline cracks and minor warpage of
wide boards on furniture is to be expected and is not a structural
defect and is therefore not covered.
Your LivingConcepts.co.uk furniture requires some routine
maintenance. Please take care to treat your furniture like the fine
product it is. Proper care and use are essential to preserving your
rights under this guarantee. LivingConcepts.co.uk will not replace
or repair
your furniture if improper maintenance or improper use causes
damage. This guarantee does not apply if your product is damaged by
the use of detergents, abrasives or other harsh cleaning agents.
This guarantee does not cover damage resulting from negligence,
abuse, normal wear and tear, or accidents: including burns, cuts,
scratches, tears, scuffs, watermarks, indentations or pet damage
The guarantee does not apply to items offered at discounted
levels.
In case of a
claim, please follow this procedure
Please take photos of the damage on the furniture, and send it to
LivingConcepts.co.uk in a digitized format to enable us to assess
the defect or damage. If the defect or damage passes as a
manufacturer's defect, We will advise you to 1) get an estimate for
a repair, or 2) will authorize a replacement. |